Privacy Policy
Christy's Cottage – Home of Flowers by Zoie respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect information obtained through our website, by phone, through text messaging, and during the course of providing our floral and event services.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
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Name
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Phone number
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Email address
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Billing and delivery information
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Recipient names, addresses, and contact information
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Order and payment information
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Wedding or event information
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Information submitted through contact forms, appointment requests, or other forms on our website
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Communications you send to us by phone, email, or text message
How We Use Your Information
We may use the information we collect to:
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Process and fulfill floral, gift, wedding, and event orders
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Contact customers and recipients regarding orders and deliveries
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Schedule and manage consultations and appointments
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Provide customer service
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Send order-related notifications and updates
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Respond to questions and requests
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Send text messages when you have provided consent to receive them
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Maintain business and transaction records
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Improve our services and customer experience
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Send appointment or consultation reminders
Text Messaging and SMS Privacy
If you provide your mobile phone number and consent to receive text messages from Christy's Cottage – Home of Flowers by Zoie, we may use text messaging to communicate with you regarding orders, deliveries, appointments, consultations, customer service matters, and other communications for which you have provided consent.
Message and data rates may apply. Message frequency may vary. You may opt out of receiving text messages at any time by replying STOP. You may reply HELP for assistance.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Sharing of Information
We may share information with service providers when necessary to operate our business, process payments, fulfill orders, provide delivery services, maintain our website, or provide other services on our behalf.
We do not sell your personal information.
Mobile phone numbers, text messaging opt-in information, and SMS consent are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
Payment Information
Payments may be processed through third-party payment processors. We do not necessarily receive or store complete credit or debit card information when payments are processed through these providers. Payment information is subject to the privacy and security practices of the applicable payment processor.
Information Security
We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or misuse. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Third-Party Services and Links
Our website may use or link to third-party services, including payment processors, scheduling services, social media platforms, or other service providers. Those services may maintain their own privacy policies, and we encourage you to review their policies when using those services.
Your Choices
You may contact us to request that we update or correct personal information you have provided to us.
If you have consented to receive text messages, you may withdraw your consent at any time by replying STOP to a text message from us.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Christy's Cottage – Home of Flowers by Zoie
8112 Mechanicsville Turnpike
Mechanicsville, VA 23111
Phone: 804-750-3062